Frequently asked questions

We're delighted to unveil our latest offering, aimed at streamlining and enriching your international money transfers to China.

Detailed information about our referral program and bonuses.

If you would like to delete your Pesa account, please contact our support team via live chat on your Pesa app or website.

Currently, Pesa referral is available for users in the UK, Nigeria and Canada.

No, there isn't. Refer as many people as you can and get rewarded after their first transaction.‍

Yes. They get Yes, they’ll also get $10 (Canada) or £10 (UK) after their first transfer of $100 or £100 and higher.

You get $10 (Canada) or £10 (UK) for each successful transaction with your referral link

Download the pesa app and log in

Yes! You’ll be rewarded as soon as your beneficiary transfer is successful

spread the app and get some cash.

You can reach our support team via live chat on your Pesa app or the pesa website or by sending an email to support@pesa.co.com.

please contact our support team immediately.

Absolutely! Our facial verification login, encrypted platform and fraud monitoring tools keeps your personal and transaction information safe and secure.

If you forgot your password, you could reset your password by following steps below:

Delete a beneficiary/recipient following these instructions:

Personalise your avatar on your Pesa Account using these easy steps

To update your contact information, please send an email to support@pesa.co.com

Transactions processed are sent in near real-time. Please contact support for further assistance.

Here's how to track your interac transfer

Here is what to do if your transfer is still not reflecting in your CAD wallet

If your interac e-Deposit email has changed, here is what to do

No. However, please contact support for assistance.

Follow these instructions to receive NGN and convert your CAD

To close or delete a wallet, please contact us for assistance.

To fund your NGN wallet, follow these easy steps:

Yes. Pesa's rates are constantly being reviewed to ensure it remains very competitive. To access our live exchange rates, use the app or visit our website.

Pesa transfers go through in seconds! However, we advise our customers to wait for up to 35 minutes for most currencies and up to 1 hour for CAD to INR transactions. If after this time funds haven't been received by your beneficiary, please contact our support team via live chat on your Pesa app or the Pesa website.

Funding your CAD wallet via Interac e-transfer can take up to 30minutes. If you are experiencing delays for more than 30 minutes, please contact our support team via live chat on your Pesa app or the Pesa website.

Transaction limits vary based on where you are sending money to and from.

Pesa offers free international money transfers

Pesa is a digital Cross-border financial service provider offering a convenient way to send and receive money internationally at the best exchange rates in the market.

Download the Pesa app on Apple Store or Google Play Store. After the download is complete, open the app and click on ‘Create a free account’.

The Know Your Customer verification process is an essential step in ensuring the security of your funds and adhering to financial regulations in the jurisdictions where we operate. It's a necessary step towards protecting your Pesa account.

The KYC process takes about 5 minutes to complete. You will need a valid piece of Government issued ID (e.g Driver’s License, Passport) to complete this process.

You can fund your CAD wallet via Interac e-Deposit. Follow the steps here.

You can fund your wallet using your Virtual Paga Bank Details. Follow the following easy steps which will take an average of 10 - 30 minutes for funds to appear in your wallet.